VoLTE and mobile-first collaboration services empower operators to fightback against OTT providers

The telecoms industry is facing radical change as operator revenues from traditional services continue to decline. Operators have seen a wave of over-the-top (OTT) players bring to market free services of the sort they used to sell profitably. Such offerings, particularly communication-over-IP (CoIP) services, are cutting into the voice and messaging profits of operators and it is estimated they will lose US$386bn to OTT players in 2018.Against this backdrop, operators need to create clear diff