Telecom Customer Service Can Afford To Be Terrible Because Switching Costs Are High - The Consumerist

Telecom Customer Service Can Afford To Be Terrible Because Switching Costs Are High
The Consumerist
Why is customer service generally terrible from your cable and internet service provider? It's not so much that the service is terrible, even though it often is. The problem is that it's inconvenient to switch providers, if you even have a second ...and more »