Telcos whack their way to WCA glory

Total Telecom's 18th annual World Communication Awards took a turn for the slightly sinister this year, when one of our esteemed judges warned that most of the audience was going to get whacked."That's business," said Janet Watkin, CEO of customer experience analysis firm Ocean82, and now Don of the WCA, which is henceforth known as the capofamiglia of telecoms award ceremonies.Fortunately, Watkin meant "whacked" in the sense of being out-competed at the awards by a rival, rather than being tak