EU court says customer service lines must charge normal rate

(Telecompaper) The cost of calling a customer service line should not be more than a normal phone call, according to a ruling by the EU Court of Justice. The decision came in a case involving German online retailer Comtech. It offers customer service on a 0180 non-geographic number. A German consumer group brought the case, and it was referred to the EU court over the interpretation of the EU directive on consumer protection. The directive says that businesses cannot charge more than a 'basic ra