BT: Customers now expect next level customer service

How important is network automation as we move towards the new era of next generation connectivity?
There is now the real prospect of being able to define the corporate network in terms of the company’s business intent. Artificial Intelligence (AI) and Machine Learning (ML) can be used to monitor, identify and react in real time to changing network conditions such that the network always acquires a steady-state. Our customers now expect a different level of service, it’s not good en