ASC Introduces Expanded Recording Capabilities for Chat, Video and Skype for Business

The latest release of ASC’s Workforce Optimization and Compliance Solution neo 5.0 delivers new integrations for omni-channel support and offers process analytics to boost agent efficiencyHoesbach/Germany, August 2, 2016 – ASC Technologies today announced the release of its latest workforce optimization solution, neo 5.0, with expanded chat and video recording and advanced analytics capabilities for voice and screen information.Chat and video recording is fully integrated in the soft