We’ve almost reached the point of no (free) return, says ParcelHero

Zara’s announcement that it will start charging a return shipping fee is another nail in the coffin for free returns, says the home delivery expert ParcelHero. It says returns have been costing UK retailers around £60bn a year. One in three fashion items purchased online are now sent back. As the Covid online shopping bubble begins to deflate, ParcelHero says free returns are no longer sustainable.