Five9 unveils AI Agents to redefine hyper-personalised self-service CX

Five9, provider of the Intelligent CX Platform, has expanded its Five9 Genius AI suite with the launch of Five9 AI Agents, the next-generation of Five9 Intelligent Virtual Agents (IVA) which incorporates Generative AI. Five9 AI Agents empower businesses to create chat and voice bots that combine the conversational abilities of a human with the speed and extensive knowledge of AI.