Onboarding: How One Broker Scored 90 Percent Adoption

In the following interview, Robert J. Bailey, broker/owner of Bailey Properties in Santa Cruz, Calif., discusses onboarding his agents to a new system, scoring a 90 percent adoption rate.
Region Served: Santa Cruz County, the Monterey Bay Region and Silicon Valley
Years in Real Estate: 42
Number of Offices: 4
Number of Agents: 132
What were some of the biggest problems/opportunities you were solving for when you recently took on a company-wide system implementation?We found that irrespective of