Learning From the Best

In the following interview, Daniel Cottingham, broker of Cottingham Chalk Hayes, REALTORS®, a member of Leading Real Estate Companies of the World® in Charlotte, N.C., discusses the firm’s culture, recruitment tactics and training techniques.
Region Served: Greater Charlotte, N.C.
Years in Real Estate: 13
Number of Offices: 1
Number of Agents: 100+
Best Tip for Dealing With Difficult Customers: Listen, empathize and advise.
You recently transitioned from the sales side of the busin