Borrowers Have Spoken: A Mix of Tech and Touch

Mortgage borrowers are espousing the benefits of technology in the process of financing a home, but also recognize the need for—and value—face-to-face interactions with lenders, according to a new survey.
Fifty-seven percent of homeowners in Ellie Mae’s 2017 Borrower Insights Survey completed their most recent mortgage in-person, while 28 percent completed theirs both in-person and online. Eleven percent completed theirs solely online.
Forty percent of the homeowners surveyed w