How to address negative comments and reviews

Communicators are adept in the art of responding to negative online
reviews.
It’s a well-known super power; however, how do you respond to online
reviews when you can’t really respond?
In some industries—health care, finance or legal services—privacy laws
stipulate that a company can’t respond to online reviews because doing so
would violate the reviewer’s privacy.
For example, a physician cannot respond to a patient’s online review
because doing so wou