How Mayo Clinic responded directly to a damaging news report

No organization is immune from crises.
A CNN report on Aug. 13 titled “Escape from Mayo Clinic” alleged that Mayo Clinic had held a patient against her will and refused
her request to transfer to another hospital, an assertion that officials of
the health care facility have strongly disputed.
The crisis unfolded over 18 months, from the time Mayo Clinic learned about
the pending report—while the patient was still in the hospital—to Aug. 13
of this year, when CNN broke th