Cisco’s Raquel Cool on why great communicators lead with listening

Tips to take your town hall from dull to engaging and useful.Raquel Cool, leader of internal communications in Cisco Product, knows that sometimes the most powerful tool isn’t what we say, but how we listen. 
 It’s safe to say Cool’s experience from answering crisis hotlines early in her career to leading internal communications for one of Cisco’s largest engineering organizations has contributed to that understanding. She’s passionate about the art of lis