AI Turns PAP Call Centers From Reactive to Predictive

Originally published by our sister publication Specialty Pharmacy ContinuumBy Gina ShawArtificial intelligence is beginning to reshape how patient assistance program (PAP) call centers handle their two most persistent challenges: the compliance burden of capturing adverse events and product issues on every patient call, and the constant phone tag cycle that delays access to therapy. At the InformaConnect Patient Assistance and Access Programs meeting, in Philadelphia, executives from the patient