Zoom Will Soon Integrate Anthropic's Chatbot Across Its Platform

Zoom will be integrating Anthropic's AI Assistant across its productivity platform, starting with its Contact Center product to help businesses with customer support inquiries. The Verge reports: Zoom says Claude, a chatbot Anthropic launched in March, should help customer support agents by creating "better self-service features" that can help guide customers toward relevant solutions. It will also soon be able to surface necessary resources for agents while they're serving customers. The compan