Wendy's To Begin Replacing Drive-Thru Staff With AI Chatbots

An anonymous reader quotes a report from New Atlas: It's at least as good as our best customer service representative, and it's probably on average better," said Wendy's CIO Kevin Vasconi to the Wall Street Journal. After successful early tests, the fifth biggest fast food chain in the USA will start using AI chatbots to interact with drive-thru customers next month. The company has been working with Google on a number of machine learning and AI tools behind the scenes, and is now extending that