Tipping at Self-Checkout Has Customers Crying 'Emotional Blackmail'

Zero interaction with employees during a transaction no longer guarantees freedom from the moral quandary of how much to tip. From a report: Prompts to leave 20% at self-checkout machines at airports, stadiums, cookie shops and cafes across the country are rankling consumers already inundated by the proliferation of tip screens. Business owners say the automated cues can significantly increase gratuities and boost staff pay. But the unmanned prompts are leading more customers to question what, e