How AI Will Disrupt Outsourced Work

AI startups are poised to disrupt the $300 billion business process outsourcing (BPO) industry, as advances in language models and voice technology enable automation of tasks traditionally handled by human workers.
The BPO market, which reached $300 billion in 2024 and is projected to hit $525 billion by 2030, faces mounting pressure from AI companies offering faster, more scalable alternatives to manual processing of customer support, IT services and financial claims, venture capital firm a16z