Amazon To Pay $309 Million To US Shoppers In Settlement Over Returns

Amazon has agreed to pay $309 million and provide additional remedies in a class-action settlement over claims that customers were wrongly denied refunds after returning items. Plaintiffs say (PDF) the deal delivers over $1 billion in total value, including more than $600 million in refunds and operational changes. Reuters reports: Amazon denied any wrongdoing in agreeing to the settlement. "Following an internal review in 2025, we identified a small subset of returns where we issued a refund wi