Journal Article: “User Perspectives on LINK: A Generative AI Chatbot for Academic Libraries”

The article linked below was recently published by The Journal of Academic Librarianship.
Title
User Perspectives on LINK: A Generative AI Chatbot for Academic Libraries
Authors
Evan FruehaufUniversity of South Florida
LeEtta SchmidtUniversity of South Florida
Amanda BoczarUniversity of South Florida
Source
The Journal of Academic LibrarianshipVolume 52, Issue 4, July 2026DOI: 10.1016/j.acalib.2026.103255
Abstract
This article presents a case study on the development, phased testing, and user ev