Innovation Engineering: How Firms Can Think Bigger and Ask Better Questions

Most firms are aiming their newest tools at the work they already do — pouring their most powerful technology into running the same tasks a little faster. But when everyone automates the same tasks at once, no one pulls ahead. That reaches the future a little faster while leaving a firm's largest opportunity untouched — and that opportunity isn't doing more of the existing work, but transforming how the high-value work gets done.