Why some CIOs are taking on customer advisory roles

The days of CEOs keeping their CIOs at arm's length from customers are over, signaling a significant shift for an IT role that has evolved from managing data centers and back-office applications. Companies pressured to deploydigital technologies across their business lines are installing IT leaders in positions focused solely on engaging with customers.Stu Appley recently shed his CIO role at Shorenstein Realty Services to join commercial real estate giant CBRE in a customer-facing role. As mana