Why one CIO hopes self-service analytics will make IT irrelevant

Merck Animal Health is using cloud analytics software to gain insights into its supply chain, including such crucial data as whether its customers received their orders in a timely and complete fashion. Eventually, the company's IT department hopes to enable business users to manipulate the data themselves, says Dave Williams, CIO of the $3.6 billion Merck unit that makes animal vaccines and other pharmaceutical products. Until then, Williams will have to continue weeding out data quality errors