Why ITSM is on the cusp of a major shift

The IT service management (ITSM) community has been stepping up its collection of performance data from customer estates, but most providers have not taken the additional step from data collection to data-driven automation, according to a new study by ITSM platform specialist LOGICnow (recently acquired by SolarWinds MSP).While LOGICnow found only a few IT service providers (8 percent) have put in place automated processes for transforming data into actionable recommendations, those few are seei