Why it’s time to set standards for outsourcing providers

One of the biggest challenges IT leaders face in a multi-vendor outsourcing environment is getting all the suppliers to speak the same language. Service providers today will typically follow Information Technology Infrastructure Library (ITIL) guidelines around basic IT activities such as incident and change management—and most customers require that their vendors do so — every party has its own interpretations of those guidelines.[ Related: 7 questions to ask before implementing ITI