When a project fails, don't blame your end users

It’s an all-too-familiar tale: A CIO pushes a new process, platform or digital transformation effort across the company and when it fails (as 70 percent of all change programs do, according to the famous statistic reported by Harvard Business Review), the CIO pins the blame on uncooperative end users.To read this article in full or to leave a comment, please click here(Insider Story)