What security practitioners can learn from the United’s failures

The United Airlines incident is now internationally known to the point of actually becoming an international incident, where Asian fliers believe United’s treatment of Dr. Dhao is how they treat all Asians. It is clearly a massive failure of many processes, and when I began to look into the incident, most of the issues that caused the incident to escalate beyond imagine.Given my belief that organizations should learn from failure, and ideally the failure of others, this is a great opportun