Twitter backs up anti-harassment talk with action

Well, here's a tiny bit of good news: Twitter's finally introducing some tools to stop harassment and abuse and is retraining its front-line customer service personnel to increase understanding of cultural issues so that they have historical and cultural context into how and why certain language or actions constitute abuse.AdvertisingAge.com reports that:
"… users will be able to mute seeing certain words in their notifications, such as racial slurs and curse words -- an update that was i