To innovate, look outside your industry

Craig Richardville, chief information and analytics officer (CIAO) of Carolinas HealthCare System, one of the largest healthcare systems in the country, has been a force of innovation for many years. His IT organization has been winning awards for technology innovation since the early 2000s, and Richardville has received CIO of the Year awards from the Charlotte CIO Leadership Association, College of Healthcare Information Management Executives (CHIME) and Healthcare Information and Management S