The path to IT shared services and standardization

Nearly every CIO I have ever met would like to change the IT conversation from one of cost to one of value.  A lot goes into driving this change, but the first step is getting a handle on what the company is actually spending on IT.When John Kehoe became CIO of $2.6 billion industrial manufacturer Valmont Industries in 2014, he found that people talked about IT costs, but they were only telling part of the story. "When I arrived here, our key leaders and IT staff members would quote the cos