The digital mindset at TIAA is all about their customers

When you are the head of Client Services and Technology at a 100-year-old financial services organization, you cannot take a “digital mindset” for granted. Rahul Merchant, who joined TIAA in 2015, tells us how he defines and cultivates digital thinking for the financial services firm with more than $954 billion in Assets Under Management. Hint: It’s all about the customer.------------------------------------------------ How do you define “digital thinking” in t