The CIO as champion of change

When technology is the business, how does the IT organization need to change?To my mind, this is one of the most critical questions facing CIOs today. From my last interview on the art of storytelling with JetBlue CIO Eash Sundaram, I knew he would have some answers. In the following interview, Sundaram talks about how shared metrics, a product management structure, and building a "development platform for everyone" is changing IT at the $6 billion airline.Martha Heller: With technology per