The 11-point audit for your Salesforce.com system

For a decade, Salesforce.com has been both a business application and a development platform. Now, because of the number of its APIs and available adaptors, it’s increasingly being used as an integration hub for the cloud.
Sounds pretty strategic, doesn’t it? Too often, though, Salesforce.com (SFDC) has been managed as “just an app” and all the development work has been thought of as “just adding a feature,” without doing a top-down analysis of the consequenc