Teaching finance to IT leaders

How many of your applications managers can do a cost-benefit analysis? Does your director of engineering understand total cost of ownership? Deborah Strong, CFO of IT and Operations at $28 billion insurance provider Travelers, could not answer either question positively, so she decided to do something about it.“If you want to move IT from being a cost center to driving value, the CIO and the CFO cannot be the only people talking about chargebacks and new IT service models,” says Stro