Talkdesk leverages AI to improve inside sales

It seems like the use cases for artificial intelligence (AI) has exploded over the past few years.  I’ve seen many consumer examples like an AI writing news stories, playing poker and Go.  However, AI has yet to make a significant dent in the business world. Last week, Talkdesk announced it has integrated AI into its platform, but not for what one might think.  Given that Talkdesk is one of the leading cloud contact center vendors, one would expect it was using AI to ma