Should CIOs be chief robot wranglers?

Robotic Process Automation (RPA) is gaining increasing acceptance not just to handle certain IT tasks but also in business areas like finance and accounting, data entry and claims, and invoice and loan processing. Many organizations are looking to these emerging software tools’ ability to perform well-defined, repetitive tasks traditionally performed by human workers as the next big source of corporate cost cutting and productivity improvements. [ Related: How to prepare IT workers fo