SAP CIO on leading IT when the business is IT

I recently spoke with Michael Golz, CIO of the Americas at SAP, about his role as an IT leader and how it differs from those of his peers in other industries. Martha Heller: SAP is a technology solutions provider. Does that make the CIO role different than if you were in a different industry? Michael Golz: At SAP, IT implements what SAP builds. As a result, everyone in the company has high expectations for the kind of solutions IT provides, from their individual work environment to the solu