Retail CIO accelerates IT service delivery

HALF MOON BAY, Calif. – Brick-and-mortar retailers have struggled to change their corporate culture even as they’re swept along by the ecommerce tidal wave. That’s one lesson Gap Inc. CIO Paul Chapman has learned as he and the rest of the apparel conglomerate’s C-suite try to adopt a culture that prizes fast decision-making and agility.“I love my company dearly… but [Gap] is so slow to decision-making,” Chapman said at the Forbes CIO Summit here this we