Report Highlights Discrepancy in Retailer Call-Response Time

Even if you do most of your shopping online, there are times when you need to call a retailer. (You remember how to do that, right?) If you called Newegg, Best Buy or GameStop during the Black Friday/Cyber Monday shopping festival, chances are you were frustrated.
That's because those companies were the slowest to answer their phones, according to a report on 40 of the largest retailers by StellaService, a market research company. On the other hand, if you called L.L. Bean, J.Crew or Saks Fi