Owens Corning can see customer orders at a glance

Owens Corning is posting historically high marks for on-time deliveries of products and invoice accuracy these days, which fits squarely with the company's emphasis on customer service.The improvements stem from a global technology overhaul that gives employees better visibility into operations so they can spot problems that could delay a customer's order.It's a significant improvement over how operations used to work, says Steven Zerby, vice president and CIO of the $5.3 billion manufacturer of