Oracle Service Cloud gets more social

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers.Customer service staff who get the update will now see an online visitors’ browser history, for instance, so when a visitor asks for help, chat agents can see what led to the need for help in the first place. Reduced handling time is one potential benefit, according to Oracle.The update, released Wednesday, also includes integration with Oracle Social Cloud to i