My Kafkaesque nightmare with the iPhone Upgrade Program

When Apple announced the iPhone Upgrade Program, Tim Cook made a simple pitch: pay a relatively small monthly fee and get a new iPhone with AppleCare+ every year.But getting a phone through the iPhone Upgrade Program is quite a bit different (and more difficult) from the default iPhone purchasing process Apple has been using for years. Over the past three weeks, I’ve been dealing with problems that expose one of the key issues with the program: despite all of the 21st Century wizardry pack