IT and engineering under one leader drives an exceptional customer experience

Western Union processes an average of 32 transactions every second and moves $300 billion around the globe every year across 200 countries and 130 currencies. In addition to hosting an extremely high transaction global platform, the $5.5 billion company runs more than 550,000 retail locations, which is more than Starbucks and McDonalds combined. Driving transformation of this kind of scale could be daunting, but according to Sheri Rhodes, who is both CIO and CTO of Western Union, it is all abou