Is emotional intelligence the key to customer service training?

While studying at MIT, Josh Feast, founder and CEO of Cogito, worked with MIT Professor Alex "Sandy" Pentland, founder and director of Human Dynamics Research within the MIT Media Laboratory, to develop emotional intelligence software. The software was originally implemented within the healthcare industry and the military to help diagnose veterans with PTSD and the company eventually broke off from MIT and opened up shop in downtown Boston.Now, Cogito is focused on expanding its reach in the bus