IDG Contributor Network: Yanni wants transparency

I travel a lot on airplanes for work.  On a recent Sunday afternoon flight, the person sitting next to me was legally blind.  His service dog was a female German shepherd named Yanni.  As we flew to the East Coast, I had plenty of time to meet Yanni, and to reflect on how Yanni might teach us all some important things about technology, people, and the businesses we serve.Jitters
Training for a service dog can take as long as two years.  For Yanni, this included several relat