IDG Contributor Network: Why RPA implementations fail

Robotic process automation (RPA) uses software code, often called “bots,” to record and replay repetitive software application interaction tasks that are normally done by employees in an enterprise, as an example, inputting order management data into an enterprise resource planning (ERP) system and returning confirmations or exceptions by email.  And the beauty of RPA is that it does not require expensive and time consuming enterprise application integration efforts, as it essen