IDG Contributor Network: Why banks must have an omnichannel digital strategy

It’s unquestionable that digital technology is changing the way that customers are banking globally, once it’s safe to say that every customer is irreversibly a digital customer. Digital has become more important to customers in every single aspect. Although customers have embraced digital technologies at different degrees, more and more basic transactions migrate from physical to digital channels within traditional financial institutions, which leads to a major repositioning in bank