IDG Contributor Network: Why aren't Digital First banks there yet?

Myth or reality?Those of us who have used banks for a few decades have seen banks evolve. However in all my professional pursuits globally, I am yet to encounter a bank that thinks digital first. Banks have started to gradually invest in digital, and surely digital has become another popular channel; but it's still not the primary channel for customer engagement and service. Can it be? Yes, it surely can, but it needs disruptive thinking and relationship focus.Digital one-on-one relationships
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