IDG Contributor Network: Who does IT really serve?

I’ve talked with numerous CIOs in large organizations who say they are grappling with the shift in IT away from CIO leadership to the current situation where business consumers (end users) set the agenda. What are the implications of this shift and how can CIOs and enterprise IT adapt?   My experience is that adapting starts with understanding whether the IT services are defined to serve the enterprise or the business users. When serving the enterprise, organizations define servi